shipping & returns
Thank you for shopping at Lauren Williams Art + Home. Every one-of-a-kind tapestry is handmade with the highest quality and attention to detail by artist, Lauren Williams.
Once your tapestry is packaged and ready for shipment, you will receive an email notification with your Fed Ex tracking number. A cell phone number is required at checkout so that you can receive text notifications from Fed Ex regarding the expected delivery and delivery confirmation. Due to the declared value, a signature is required upon delivery. If you are not available to sign for the package, your tapestry will be held at the closest Fed Ex location. It is the buyer's responsibility to claim the tapestry at the Fed Ex location before it is returned to the shipper. Should you need to hold the package at the closest Fed Ex location, contact Fed Ex and refer to the tracking number to provide delivery instructions for Fed Ex.
Your satisfactions with your purchase and experience is of the utmost importance. Please don't hesitate to contact with questions or concerns and we will work to find a solution to the situation.
Due to the nature of the work, returns and exchanges are not possible. Please make sure to read product descriptions, dimensions and shipping policies carefully before completing your purchase.
In the unlikely event that you receive a defective or damaged tapestry (with the exceptions of damages incurred during transit) a refund may be possible. Please contact hello@LaurenWilliamsART.com within 2 days of receiving your purchase with images and a descriptions of the damage. Before a refund is possible, the defective product must be returned in it's original condition and packaging. Shipping expenses are the responsibility of the customer. Because each of the pieces are100% handmade and one of kind, exchanges or replacements are not possible.
Color variation will not be considered an acceptable description as a defective/damaged refund or exchange. Great care is taken to accurately describe the work and color variations may occur because of differences in monitor settings.
Lost or damaged Packages
Each tapestry is shipped in a heavy duty, kraft mailing tube for protection during transit. Please check the integrity of the tube before signing to receive the tapestry. We recommend refusing the package if it has been obviously damaged or tampered with. Once you have signed for and accepted the package, all responsibility is removed from FedEx. If you suspect damage due to a dented or bent shipping tube, PLEASE inspect your tapestry before signing for the package from FedEx. The FedEx delivery person will wait for you to inspect your package before signing. Please note, for international shipments, customs officials may open and examine package contents. In that case, the package will be resealed and officially stamped before being delivered.
If your package is taking longer than the estimated delivery time, please be patient. Your package may be held up in customs for some reason and will still be delivered.
Lauren Williams ART + HOME is not responsible for lost or damaged packages after they have been shipped. Insurance for each shipment is purchased through FedEx. In the case of loss or damage, you must file a claim with FedEx. Should you need a "proof of purchase" from Lauren Williams ART + HOME, please contact us and we will email your purchase confirmation so you can file your claim with FedEx.
If a package is returned because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the tapestry can be shipped again.
Shipping a Canvas With Movement tapestry outside the continental US may be $200 or more. If you are interested in receiving a quote for an international delivery, please contact hello@LaurenWilliamsART.com and provide the shipping address. We will get back to you with an estimated international shipping quote. You may be required to pay additional customs fees or duty taxes to receive your order. Lauren Williams is not responsible for additional fees or taxes. If the shipping cost is less that the rate charged at checkout, Lauren Williams will issue a refund of the difference.
WHEN CAN I EXPECT TO RECEIVE MY TAPESTRY?
Your tapestry will ship within 5-7 business days of purchase. Custom orders have a 6-8 week turnaround once the deposit has been made and details regarding your tapestry have been discussed with Lauren. All tapestries are shipped via Fed Ex ground, for a 3-5 day delivery. You will receive a tracking number once your tapestry has shipped.
CAN I USE A DIFFERENT CARRIER FOR SHIPMENT?
Fed Ex is the chosen shipping company based on price and handling care. The kraft mailing tube that Large, Medium and most Custom Tapestry sizes are shipped in is 74" long. Fed Ex offers the best and most reliable shipping for a package this size.